In this day and age, air travel has become much more of a hassle than a pleasure (thanks to both the airlines and the government). While you're being treated like you're traveling by cattle truck, have you ever wondered if another airline might do a better job than the one you're using? I know I have.
Well, researchers at Purdue University (Indiana) and Wichita State University (Kansas) have answered that question for all of us. They used government statistics in four different categories (on-time performance, mishandled baggage, denied boardings due to overbooking, consumer complaints) to rate United States airlines according to the service they deliver. Here are the rankings (with best at top and worst at bottom):
1. Hawaiian (pictured)
2. AirTran
3. JetBlue
4. Northwest
5. Southwest
6. Continental
7. Frontier
8. US Airways
9. American
10. ExpressJet
11. Alaska
12. Mesa
13. United
14. SkyWest
15. Delta
16. Comair
17. Atlantic Southeast
18. American Eagle
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